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Author Archive for Cidnee

Creating New Marketing Habits

By Cidnee · Comments (0)
Friday, May 17th, 2013

One of the best ways I know to get something new done that really matters in your business is to give it the importance it deserves. There are few ways you can do this.

The first is to understand the role it plays in your business and/or life. You may have come across this grid before, but it’s always a good wake-up call.

 

URGENT

NOT URGENT

IMPORTANT

Crises
Client Deadlines
Proposals
Year End Tax Submissions
Long Term Planning
Marketing
Business Analysis
True Recreation
Learning & Empowerment
Relationship Building

NOT IMPORTANT

Email
Broken Printer
Many phone calls
“Busy” work
Junk Mail
Some Phone Calls
TV, Gaming – time wasters & escape activities

Normally, we address what is urgent and not-important over what is important but not urgent. When we are trying to make changes to our marketing this typically falls into this “important, not urgent grid.”  So the key is to first RECOGNIZE its IMPORTANCE and then obviously find a way to MAKE it URGENT which leads me to my second point.

Think about  treating this new activity like you would an important client or prospect and schedule it in your Outlook (or Google, or whatever you use) calendar. If you had a meeting in your calendar with a client, or potential client, you wouldn’t cancel it to check emails or answer a call or to get paper for the printer.  So start making appointments – real appointments that you keep and don’t allow distraction. Be careful though. Making one BIG appointment in the week (e.g. many, many hours)  is dangerous for two very good reasons.

Reason 1:   If you do have to cancel it (for something that falls in the urgent/important category) you have now lost an entire week’s worth of productivity.

Reason 2:   Long hours for anything new might seem daunting, especially for a new habit, so it can make it unproductive and “un-fun.”

Look instead to breaking it down into multiple, manageable chunks over the week, then monthly and quarterly appointments as well.

Finally, the third way to ensure you will begin making headway on a new marketing activity is to stop trying to go it alone.  Accountability also breeds urgency. Consider hiring a coach and/or announcing to your followers or friends your intended new path. You can also work with another like-minded peer and form an accountability partner model. This latter model is highly effective as long as the two partners involved state the ground rules ahead of time. In other words, look at how often the two of you want to communicate, what level of information you feel you should be sharing and what the consequences are if the deadlines are not reached and what the rewards are if they consistently are.

Here are few habits I intend to change to help me transform both myself and my marketing through more writing:

  1. Put “time to write” in my Outlook Calendar as a 1 hour appointment – 2 – 3 times a week and don’t cancel the appointments and don’t divert to phone or email…just as I would with a client.
  2. I personally enjoy writing on the weekend AWAY from the computer so commit to one hour of writing on the weekend
  3. Once a quarter – get away to the mountains and commit to 3 hours of writing while away.
  4. Start a “notes” file on my smartphone and tablet – and amalgamate thoughts/ideas when they come to me.  I have a lot so if by the end of the week I don’t have at least 3 – 5 jotted down, I’m not doing this!

Feel free to hold me accountable.

So what new marketing habit do you want to integrate this quarter?

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Advertising, Consulting, Lead Conversion, Lead Generation, Marketing Strategy, Referral Marketing
Tags : cidnee stephen, Free Small Business Marketing Tips, Ideas and Plan, promotional plan

Is Your Website “Soooooo 2008?”

By Cidnee · Comments (0)
Wednesday, May 15th, 2013

2008 may not even seem that long ago to some of you. But so much has changed in marketing since then that quite frankly a website even developed in 2010 can seem – well – “old school.”

According to Pew Internet & American Life Project back around 2008, only about ½ the North American population even used online devices and a mere 8% were deep users of the web. Today North American internet users have climbed to 79% (US Census Bureau) with a whopping  90% of these users claiming they use the web to help them make purchasing decisions (Fleishman Hillard 2012 Digital Influence Index).

So it’s no wonder that a website that acts like a static brochure of your company is now a dinosaur in the digital world. Here are some criteria to help see if you’re website is hip and happening or pathetic and passé?

Do you have user friendly navigation and quality content?

There is so much that can be said here and they say a picture can say a thousand words. This wonderful infographic is a must when deciding on effective web design.

Are you coming up on Google (at the very least locally) for key search terms?

To have a site that no one can find is devastating. While it’s great to have a nice looking site, if it’s not being found it’s useless from a marketing perspective. You need to focus on your Title Tags and Headers Tags and ensure they have the right keyword search terms (keyword research here is a MUST). You need these keywords in your content, you need new and fresh content with your keywords in them, you need links to your site from other credible sites, you need to make sure your pictures use the keywords in their alt tags, you need to be registered on Google Places, you need a sitemap, and this is just the beginning! If you want to see how you are doing, try many of the free website grading tools available online, then start making the necessary changes.

Do you have Google Analytics installed and do you monitor your traffic at least once a week?

To have a website and not know how it’s performing is like investing a ton of money into an ad campaign and not caring if it provides you with results.

The good news is that Google Analytics are still free and luckily most web developers can easily add the proper code to the pages on your site and even set up a report to arrive in your inbox once a week. I like to look at the following at least weekly and then deep dive twice a month in to other areas:

How many unique visitors am I getting?  How long are they staying on the site?  What is my bounce rate?  Where is the traffic coming from, including referring sites, what are the most common search terms, and what pages are the most popular?

Do you have multiple forms of media (video, photos, audio)?

To assume that everybody is going to read the content on your site is a bit naïve in today’s market. I recall a leader in web trends saying that before long websites will become mostly video in format instead of text. Why not start preparing, by climbing on the YouTube express and even creating a few Infographics of your own. Not only do multiple mediums appeal to different tastes, but they can then be strategically used on other online sites like YouTube, Pinterest, Slideshare and more. This again gives you more online exposure as well as valuable links back to your site.

Do you treat your website as just the hub to your entire online presence?

John Jantsch the fearless leader of the Duct Tape Marketing Consultant Network of which I’m a part  introduced me to this great concept of the hub and spoke model of your online presence. It’s important you claim your online real estate and then post various forms of content to these other sites, encouraging them to visit your website. According to Universal McCann’s Wave 6 study, company websites are losing ground to social media sites in terms of credibility and popularity. These other sites, are places people will be seeking valuable information and engaging with your brand (see below) coming then to your website to show them how you can help them solve a problem or achieve a desired result. Implementing the hub and spoke model  increases you online presence tenfold if not substantially more!

Are you allowing prospects/customers to ENGAGE with you? 

Websites used to be a one way street. You shared information with readers and that was it. Not in today’s world. Now people want the ability to communicate back. Your website should encourage conversations by including a place for people to comment, share ideas and become part of a community. You should promote downloads of quality information via eBooks, Subscriptions to your newsletter, Surveys or Forms that help visitors find answers to their problems. Finally you website should definitely include some calls to action.

Can you easily change the content on your site and are you? 

Needless to say, if Google relies on content to help with their search engine results, you better be adding to and updating it on a weekly  or (at a bare minimum) monthly basis. This means you need to be able to change your own content and not rely on an outside source.

Did you know that according to HubSpot, sites that blog at least 20 times per month generate 5 times more traffic than those that blog only a few times per month?

Content is king in today’s online marketing world – it’s time to claim your throne if you aren’t already.

Is your site mobile and tablet friendly? 

Just like landlines are giving way to mobile phones, so are PC’s losing ground to tablets and smart phones.  In fact Fleishman-Hillard found in their  global 2012 Digital Influence Index that 2 of the 3 consumers they surveyed, use a mobile/smartphone to gain information on a brand, product or destination at least 3 – 4 days a week.

That makes it a no brainer that your site better pull up quickly and be easy to navigate on these devices.

To be clear, this doesn’t just mean your site comes up on a mobile device. It means that instead of a tiny, tiny, miniscule version of your site, there are nice big buttons that allow me to get what I need easily and even call you in one easy click of a button.

If you want to see an example of what your site should look like – go to Dudamobile.com and type in your URL.

That’s why today’s websites are now built with what is called a responsive theme that automatically adjusts the site to different sized devices.

If you want to get a quick idea how your site is fairing on some of the above elements, check out HubSpot’s free Marketing Grader.  It’s a great quick snapshot of your current website’s performance.

So how do you feel you did?

Hip and Happening
Better than I thought
Retro and proud of it, or
Definitely time for a new site

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Advertising, Blogging, Lead Generation, Marketing Strategy, Social Media
Tags : digital world, Duct Tape Marketing Consultant Network, Dudamobile.com, effective web design, Fleishman Hillard 2012 Digital Influence Index, Google Analytics, Google Analytics tips, Google Search Tips, Hubspot, HubSpot’s free Marketing Grader, john jantsch, mobile friendly website, online presence, Pew Internet & American Life Project, Pinterest, quality content, show in Google Search, Slideshare, Universal McCann’s Wave 6 study, US Census Bureau, user friendly navigation, web design tips, YouTube

The #1 Secret to Successful Social Media

By Cidnee · Comments (0)
Friday, February 1st, 2013

It seems like 2012 was the year of Social Media.  Not only did we have even more new players, but there appeared to be more pressure than ever for businesses to get on the bandwagon of posting and tweeting to their market.

And just when it seemed the business owner managed to get his or her Twitter and Facebook accounts, Pinterest and even a ton more interest in Google+ showed up on their radar. Not to mention that Facebook, Twitter and LinkedIn all had facelifts meaning previous profiles needed a tune up.

Every time I spoke this year the #1 burning question remained the same – “How am I, the small business owner, supposed to keep up on all this stuff and how is it going to help me get more business?”

I would say that 2012 was more accurately the year of Social Media tools maturing in the small business marketplace, but 2013 is the beginning of an Online Renaissance.   A time when business owners can finally find their voice and yell their message from the online rooftops.

Stop worrying about where you should be online and how long a post should be. That will overwhelm you rather than motivate. Instead, start thinking of what your passion, your company and you can bring to the table to help your target market.

You have the ability to become the “new” media. You have the ability to influence people in a positive way. You have the ability to make a difference.  Isn’t that really why you got into your business to begin with?

So what is the key to successful Social Media in today’s environment?  Create a strong strategy instead of focusing or worrying about the tactics. Leverage social media.

As less and less people are turning on their television sets, or reading a print magazine in lieu of electronic publications and the internet, the influence of traditional media is giving way to bloggers and what’s trending on Twitter. Start thinking strategically about what you want to post and not so much about which site that’s going to happen on.

Successful Social Media, Cidnee Stephen, Strategies for Success

How can you do this?

Chris Brogan and Julien Smith, authors of the New York Times bestseller Trust Agents, launched their new book in 2012 called “The Impact Equation.”  They talk about the concept of pretending you own a TV Channel.  To build your strategy for social media, they suggest you think about what types of programs you would air on your TV Channel.  Let’s face it, they can’t all be the same or no one would watch, but if you have an overall theme, like “Golf” because you are appealing to golfers or the Oprah Winfrey Network because you are appealing to women, you can certainly think of all kinds of shows that might be interesting.

Maybe one program (or series of posts or categories) is “interesting people or clients”. Another might be a “How To” show. Yet another might be a Talk Show that shares conflicting opinions on a specific topic. How about the Daily or Weekly News?

The premise here is that if you focus on your passion and EVERYTHING you can bring to the table to share that passion, the followers and customers will follow. Remember people are smarter and savvier shoppers. They will buy from you because they like and trust what you are standing for and not because what you’re offering is the cheapest.

So find that voice, get excited about it and get it out there and share it. People are dying to tune in!

What type of TV channel would you launch?

 

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Marketing Strategy, Social Media
Tags : Chris Brogan, cidnee stephen, Facebook, Google Plus, Julien Smith, LinkedIn, Pinterest, Social Media, Social Media & Online Marketing, strategies for success, The Impact Equation, Twitter

What Is A Prospect Looking For Online

By Cidnee · Comments (0)
Monday, January 14th, 2013

I had to laugh at my 18 year old son the other day when he couldn’t connect with a friend because his cell phone was down and he wasn’t on Facebook. This friend might as well not exist, in my son’s world. I suggested he look up the family phone number in the phonebook which my son thought was absolute “genius,” (a rare complement as many of you with kids this age know). I went to grab the phonebook for him, because I knew he had no idea where this book lives, but alas he had already found it online.

Think about the last time you purchased a product or service. Just like my son did, seeking a phone number, you naturally follow a buying pattern probably without realizing you are doing so. And, if you are like over 90% of the population, a lot of that buying pattern is done online.

Understand your prospect’s buying pattern and  give them what they need at every stage and you  will ALWAYS attract and convert more sales.

It starts with a Timing Trigger – something happens that makes buying this product or service a priority on your to-do list. Maybe your car broke down, the doctor told you need to lose weight, you have a big event that requires a new outfit, or someone or something interrupted you and made this product or service a necessity right now (e.g. impulse buy at the cash register or price sensitive deadline).

How can you interrupt and cause a timing trigger?

Did you know timing triggers make excellent headlines?

Next – (for bigger purchases) we enter Research Mode – look up info on the computer, ask friends, buy a how-to book and through our research mode we determine that we need a certain provider of goods.

Do you create educational material and share this online?

The question is: do we already KNOW of a company that can help us? If that company has been out there networking, advertising, promoting their business, getting some media attention, then maybe we do. This is why P.R. advertising and promotional activities are very important. But what happens if we don’t KNOW? Then we will do one of two things – ask (Referrals) or “Google.”

When you Google your product or service, do you come up on the first page?

Once we know a company exists, we want to check them out to see if they really can provide us with what we are looking for. While this could mean a trip to the store, a lot of times for small businesses it most likely means a trip to their website. Do we LIKE what we see, what they say, what they do?

And do we TRUST that they will deliver?

Here’s a check list of some key elements that should be on your site:

  • A killer headline on the front page that tells a prospect they are on a relevant site.
  • A professional image that says you are a solid, reputable company
  • Reasons to choose you over your competition
  • Results, testimonials, information about your product, your process
  • Benefits of your products or services
  • Your story
  • Ways to reduce the risk from buying from you (guarantees, trial product, etc)
  • Ways to get engaged today (free report, free trial, free online publication, forum).
  • YOUR Contact info (don’t laugh… it’s crazy how often this is missed).

It’s only when our questions have been answered and we like and trust enough that we are willing to take the next step and purchase a product or service.

What’s interesting is that a buying pattern can take seconds, or months depending on how much risk is involved in the purchase. Low risk, we fly through the steps. High risk we need way more information.

UNDERSTAND YOUR PROSPECT’S BUYING PATTERN and PROVIDE THEM WITH WHAT THEY ARE LOOKING FOR and the result is MORE CUSTOMERS.

 

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Lead Generation, Marketing Strategy, Sales
Tags : capture leads, cidnee stephen, customer experience, duct tape marketing, marketing ideas, marketing portfolio, newsletters, Online Marketing, Professional Services, promotional plan, Service Based, Small Business Marketing, Social Media, Social Media & Online Marketing, strategies for success, website

My Mom Is Twitter Offline

By Cidnee · Comments (0)
Thursday, December 20th, 2012

IHow to Use Twitterf you are still trying to wrap your head around Twitter, maybe the following will help.

I often say that if you want to understand Twitter think about that person in your life that is the communicator extraordinaire. For me that’s my Mom….she tweets she just doesn’t do it on a computer.

For a start, my Mom has taken on the role of communicator in our family for at least as long as I have been alive. Guaranteed, a week doesn’t go by where she hasn’t made contact with everyone in her inner circle – not just her children, but closest friends and relatives. (My father often wishes he had shares in their phone company). It would be a terrible mistake to not answer those calls. She would take it personally and then there is the guilt.

On Twitter – it’s also a good idea to communicate with those relevant in your life. It’s not as much about the # of followers as it is the quality of those followers. They should enjoy what you’re sharing and respond, but you don’t need to bring on the guilt – leave that to your mother.

My Mom shares often. When I say at LEAST once a week, the norm is often 2 -3 times a week. What does she share? She gives me updates on everyone in her circle, what they are up to and if she feels I don’t know this person, rather than omit the update, she simply goes into “history-mode.” With many of these individuals being over the age of 75 – the “background” can sometimes take a while.

Mom would be great on Twitter because it’s great to be posting what you deem to be valuable information at least 2 – 3 times a week (2 -3 times a day is even acceptable). It’s also great to share some of that background information from time to time.

Here’s something else important. For my Mom to be telling me all these updates, she has to GET these updates from her circle of contacts. The same goes on Twitter. It’s as much about listening (sometimes more so) as it is about posting.

In a nutshell, just like Twitter, Mom “follows” all the pertinent people in her life, so she can keep her “followers” up to date with the most valuable information.

Now I have a confession. Sorry Mom, but there are times when I’m not really interested in a certain update or history lesson. So I zone out for certain parts of the conversation and then zone back in when I’m interested. I can do the same thing on Twitter, by setting up my “listening post” to only notify me of topics I’m interested in.

So you see, Twitter has really existed in your world for a long, long time, just not necessarily in an online format. Maybe like me you can learn more about how to use it from your Mother than a 20 year old computer whiz!

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Blogging, Lead Generation, Social Media
Tags : cidnee stephen, duct tape marketing, followers, news, newsletters, referral, Social Media, strategies for success, tweet, Twitter, up to date

Where’s Your Wow

By Cidnee · Comments (0)
Wednesday, November 7th, 2012

I discovered this little piece of heaven on holidays this year. It’s a place on the Sunshine Coast in Canada, and I fell in love with it so much, I have gone back twice already. Both times that I caught a glimpse of the view, I got goosebumps and my eyes welled up with tears. In other words, I experienced 2 pure moments of “WOW.”

I think as we get older we have less of these wow moments. Think about it, children can discover multiple new things in a day that WOW them, but as time passes we have higher expectations and sadly less new experiences. So a “WOW” when you’re my age is extra special.

So let me ask you this, can you recall those moments when you have experienced something so “out of the park” amazing that it took your breath away? Maybe the birth of a child, an incredible gesture of kindness or a beautiful view? Now think about your business. This business that you chose to leave corporate life to do. This business that allowed you to pursue your passion. Now, let me ask you, “when you look at what you are delivering to your customers” are you delivering, (I mean TRULY delivering), that WOW?”

I was recently reading a great book that really brought this topic home.  It’s called “Platform” by Michael Hyatt and he suggests that the definition of a successful business is one that recognizes when the Wow is absent and refuses to settle for anything less. So today I’d like you to think about what you could do to blow the minds of your customers. To cause them to experience such a rush of positive emotions that they are bursting to tell others about you and/or your offerings.

Here’s some ways that hopefully will help you think of how you can go that extra mile.

Over Deliver – Review what you currently offer verbally, in your proposals, in your printed materials and on your website.  Now offer something that increases the value by at least 25% for absolutely nothing.  This could be a bundle of your favorite books, unlimited email access to you, an additional program that is super popular, a VIP only event….the options are endless.

Up Your “New Customer” Experience – When a new client comes on board do you do something to truly welcome them with open arms.  How do you present your products and services?  Do you include a welcome gift? Do you outline next steps clearly?  Do you have special touches or privileges  for your customers?  Consider setting out a budget for a new customer just to put towards packaging, additional time spent with them and/or a special gift or special delivery.  Go way beyond what a competitor is doing.

Up Your Communications – How often do you talk to your customers after the initial purchase and in what fashion?  Consider mixing up sending them thank you’s or reminders or cards in the mail with emails, phone calls and even a personal meeting.  If your competitors send Christmas cards, send Christmas chocolates or a Christmas basket.  Send them thoughtful information or connect them with another useful resource.

Thank them when they leave – as small business owners, we can be easily offended when a customer chooses to no longer work with us.  Imagine their surprise if you show gratitude even when leaving.  It’s very important to collect as much information from departing businesses as possible to learn what you can change and improve.   Make sure you ask them and then also thank them for their business and let them know you are genuinely sorry to see them go.  Ask them what they liked and what you could improve upon and then send them your thank you in the mail in the form of a handwritten card or even a small gift.

Your Challenge (should you choose to accept it)

Some say that one of the quickest way to go out of business is to invest your marketing dollars in a bad (or blasé) product or service.   But it can also be tragedy to lose your passion for you business and go on day to day knowing you could do more. Make it count, be memorable and keep upping the “wow” bar. What’s one thing you can start doing today to blow your customers away?

And, hey, feel free to share your “wow” moments too.  I’d love to hear them.

 

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Lead Conversion, Lead Generation, Marketing Strategy, Public Relations, Referral Marketing, Sales
Tags : cidnee stephen, customer experience, duct tape marketing, Ideal Customer, new customer, New Customer Experience, Over Deliver

The Power of Solution-Based Strategies

By Cidnee · Comments (0)
Wednesday, October 31st, 2012

As small business owners, we tend to avoid a deep dive into strategy at the best of times.  Face it, we are usually too busy fighting the day to day fires, keeping up with communications,  and managing the finances. Yet the time always comes when we need to put down the fire extinguisher long enough to take a hard look on HOW we are going to take our businesses to a new level.

This process usually begins with scouring over the financials, reviewing actual results against projected goals, and gauging client satisfaction.  While data and analysis are sound approaches to strategy, this approach doesn’t allow for a ton of creative, out of the box thinking.

Henry Ford said that if he had asked his customers what they wanted, they would have said faster horses. Ford certainly wasn’t focused on his company data, to find a faster solution to get around.

Do you want to be more innovative in your business?  Then try this solution-based strategic approach complements of the co-authors of Playing to Win!

Create Choices – There is always multiple ways to reach the end goal.  Create completely different ways to get you to the same result.

Specify Conditions – Once a list of possibilities has been established, review each one independently as a viable strategy.  Ask your team what conditions would need to be in place for that possibility to be successful?  Note you aren’t asking if these conditions exist already.

Identify Barriers – Now that the conditions have been identified, review each one and decide which of these are the highest risk of coming to fruition.

Design and Conduct Tests – Look at research, or conduct surveys to see if there are ways to reduce the risk of these identified barriers.  This is where data can be very helpful.

Make Your Choice based upon the solution that has the highest chance of succeeding.

Maybe you won’t be as famous as Henry Ford, but this approach has certainly helped many businesses get out of the rut of status quo and positively impact the direction of their company.

 

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Marketing Strategy
Tags : business development strategy, cidnee stephen, marketing strategy, Solution-Based Strategies, solutions, strategy

Where’s Your Wow

By Cidnee · Comments (0)
Monday, October 1st, 2012

I discovered this little piece of heaven on holidays this year. It’s a place on the Sunshine Coast in Canada, and I fell in love with it so much, I have gone back twice already. Both times that I caught a glimpse of the view, I got goosebumps and my eyes welled up with tears. In other words, I experienced 2 pure moments of “WOW.”

I think as we get older we have less of these wow moments. Think about it, children can discover multiple new things in a day that WOW them, but as time passes we have higher expectations and sadly less new experiences. So a “WOW” when you’re my age is extra special.

So let me ask you this, can you recall those moments when you have experienced something so “out of the park” amazing that it took your breath away? Maybe the birth of a child, an incredible gesture of kindness or a beautiful view? Now think about your business. This business that you chose to leave corporate life to do. This business that allowed you to pursue your passion. Now, let me ask you, “when you look at what you are delivering to your customers” are you delivering, (I mean TRULY delivering), that WOW?”

I was recently reading a great book that really brought this topic home.  It’s called “Platform” by Michael Hyatt and he suggests that the definition of a successful business is one that recognizes when the Wow is absent and refuses to settle for anything less. So today I’d like you to think about what you could do to blow the minds of your customers. To cause them to experience such a rush of positive emotions that they are bursting to tell others about you and/or your offerings.

Here’s some ways that hopefully will help you think of how you can go that extra mile.

Over Deliver – Review what you currently offer verbally, in your proposals, in your printed materials and on your website.  Now offer something that increases the value by at least 25% for absolutely nothing.  This could be a bundle of your favorite books, unlimited email access to you, an additional program that is super popular, a VIP only event….the options are endless.

Up Your “New Customer” Experience – When a new client comes on board do you do something to truly welcome them with open arms.  How do you present your products and services?  Do you include a welcome gift? Do you outline next steps clearly?  Do you have special touches or privileges  for your customers?  Consider setting out a budget for a new customer just to put towards packaging, additional time spent with them and/or a special gift or special delivery.  Go way beyond what a competitor is doing.

Up Your Communications – How often do you talk to your customers after the initial purchase and in what fashion?  Consider mixing up sending them thank you’s or reminders or cards in the mail with emails, phone calls and even a personal meeting.  If your competitors send Christmas cards, send Christmas chocolates or a Christmas basket.  Send them thoughtful information or connect them with another useful resource.

Thank them when they leave – as small business owners, we can be easily offended when a customer chooses to no longer work with us.  Imagine their surprise if you show gratitude even when leaving.  It’s very important to collect as much information from departing businesses as possible to learn what you can change and improve.   Make sure you ask them and then also thank them for their business and let them know you are genuinely sorry to see them go.  Ask them what they liked and what you could improve upon and then send them your thank you in the mail in the form of a handwritten card or even a small gift.

Your Challenge (should you choose to accept it)

Some say that one of the quickest way to go out of business is to invest your marketing dollars in a bad (or blasé) product or service.   But it can also be tragedy to lose your passion for you business and go on day to day knowing you could do more. Make it count, be memorable and keep upping the “wow” bar. What’s one thing you can start doing today to blow your customers away?

And, hey, feel free to share your “wow” moments too.  I’d love to hear them.

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Lead Generation, Marketing Strategy, Referral Marketing
Tags : business development strategy, cidnee stephen, client experience, credibility, customer experience, duct tape marketing, lead generation, Marketing, marketing strategy, new customer, trust

Speaking for Leads

By Cidnee · Comments (0)
Friday, August 31st, 2012

I love to write – creatively as well as for business. So last year I decided to take a course at a nearby college to learn how to hone this skill. I learned a very valuable lesson that REALLY should be the GOLDEN RULE for your marketing.

It’s always better to SHOW your audience than TELL them.

Speaking is a great way to do this, especially for those of you in service based businesses. Here are just a few of the key advantages of integrating this into your marketing:

  • You have the opportunity to educate your target market in your area of expertise
  • By demonstrating your expertise, you increase trust and credibility with attendees
  • The content you create can be used in multiple other ways – articles, audio CD, teleseminar, webinar, report or book.
  • You get to hone your public speaking skills and may find that you can even get paid to speak!
  • Most importantly, you have the opportunity to attract more prospects to you and your business

Okay, so you know that speaking is for you. You do after all possess some public speaking ability. Maybe you have even done some talks already. If this is the case and you are finding that you STILL are not getting the leads you think you should, it could be because one or more of the following areas are not aligned.

  • You are not presenting your subject in an appealing way or with a catchy title - Create at least 3 various topics to present. This allows the organizer to choose the one that is most appropriate for them. Research various topics that other speakers in your area of expertise use to give you inspiration in catchy titles and content.
  • You are not attracting the RIGHT type of speaking engagements - Look for speaking engagements that have your qualified prospects in the audience. Don’t be afraid to ask about the audience or expected numbers. There is nothing worse than doing hours of preparation only to find a handful of people in the room when you are expecting 50!
  • You are giving too little or too much away in your talk - you should be looking to explain why your topic is important to the attendee and what the key areas are they need to address. You are giving away too much if you start explaining HOW they address each area.
  • You have no mechanisms in place to capture leads AFTER your talk - This is probably one of the biggest mistakes many speakers make. If you walk away after a talk HOPING that people will contact you, you are losing valuable control in your marketing system. Think of ways that you can contact them. Perhaps you can offer to send them the PowerPoint slides for your presentation or a special Trial of your product or services. By having a lead capture system in place you will be able to measure your results and implement a strong follow up campaign to move prospects closer to a sale.

How do you know you have been successful? That depends on your goals. I am looking to speak at least 20 times per year to an average audience of 50+ solopreneurs and business owners (so let me know if you are aware of such opportunities). At each event, I am looking to capture information on over 80% of them, and to close a minimum of $5000 in sales through each one (not on the day, but through my follow up campaign).

What are your goals?

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Lead Conversion, Lead Generation, Marketing Strategy, Social Media, Speaking
Tags : cidnee stephen, duct tape marketing, lead conversion, lead generation, speaking, speaking event

Getting It Done

By Cidnee · Comments (0)
Wednesday, June 20th, 2012

I was having lunch with a peer the other day and we were talking about how incredibly different today’s marketing tactics are from even 5 years ago. Quite frankly all these new shiny objects seem to be overwhelming small businesses instead of helping them grow their client base. This isn’t because they are in ineffective, but because there are so many, and business owners are unclear as to what the heck they are supposed to be doing with them. Here’s what I hear a lot lately. Do any of these sound familiar to you?

  • Do I need a Google+ Business page now? I don’t even know what Google+ is.
  • I’m on Facebook and posting regularly but not seeing any results.
  • I hate my website! Should changing it be my main focus?
  • I am 10 pages away from the first page of Google – I need to fix this now!
  • Direct Mail is dead.
  • I will NEVER Twitter.
  • I’m on LinkedIn but I really don’t want to connect with ½ those people approaching me!
  • I’ve tried EVERYTHING and NOTHING works!

It’s sad. There have never been more affordable and effective marketing tools at the fingertips of small businesses, and yet here we are – overworked, overwhelmed and feeling completely FRUSTRATED!

You know I’m going to tell you to start with strategy. Strategy always pays off. You know I’m going to also tell you to get your branding and content strong and consistent so you are effective in converting leads. ONCE you have done this and are READY for TACTICS then…..

Take a deep breath, relax and regroup. There is a great analogy you may have heard. “How do you eat an elephant (or for you vegetarians, think an entire vegetable patch)?” The Answer – “One Bite At A Time.” It’s time to stop trying to eat the elephant for tonight’s dinner and determine what bite you want to take first.

In other words you want to avoid being the Jack of all Marketing tactics, the master of none. You don’t need to master them all to be successful. Pick 1 – 3 you want to master this year – that’s it!

So where do you start?

Start with one(s) that you enjoy

 and

one(s) that provides you a big bang for your buck (and your time)

You might be thinking okay I know what I enjoy, but how the HECK do I know if it’s going to pay off?

Ask yourself this:

  • Do I feel I have control over the results (in other words, where I do it, how much I do, when I do it, etc.)?
  • Can I afford to do it consistently both in time & money – day or week in & day or week out?
  • Do I know other business owners similar to me who have had results doing this activity that I can glean advice from or pay to help me?

If you can answer yes to these 3 questions…you are on the right track to finding a high pay off activity. Start there, stick with it and let the other shiny objects sit in your toy box for now!

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Blogging, Marketing Strategy, Social Media
Tags : cidnee stephen, content marketing, duct tape marketing, Facebook, Google+, LinkedIn, Marketing, marketing strategy, Search Engine Optimization, Social Media, strategies for success, Twitter
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