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The #1 Secret to Successful Social Media

By Cidnee · Comments (0)
Friday, February 1st, 2013

It seems like 2012 was the year of Social Media.  Not only did we have even more new players, but there appeared to be more pressure than ever for businesses to get on the bandwagon of posting and tweeting to their market.

And just when it seemed the business owner managed to get his or her Twitter and Facebook accounts, Pinterest and even a ton more interest in Google+ showed up on their radar. Not to mention that Facebook, Twitter and LinkedIn all had facelifts meaning previous profiles needed a tune up.

Every time I spoke this year the #1 burning question remained the same – “How am I, the small business owner, supposed to keep up on all this stuff and how is it going to help me get more business?”

I would say that 2012 was more accurately the year of Social Media tools maturing in the small business marketplace, but 2013 is the beginning of an Online Renaissance.   A time when business owners can finally find their voice and yell their message from the online rooftops.

Stop worrying about where you should be online and how long a post should be. That will overwhelm you rather than motivate. Instead, start thinking of what your passion, your company and you can bring to the table to help your target market.

You have the ability to become the “new” media. You have the ability to influence people in a positive way. You have the ability to make a difference.  Isn’t that really why you got into your business to begin with?

So what is the key to successful Social Media in today’s environment?  Create a strong strategy instead of focusing or worrying about the tactics. Leverage social media.

As less and less people are turning on their television sets, or reading a print magazine in lieu of electronic publications and the internet, the influence of traditional media is giving way to bloggers and what’s trending on Twitter. Start thinking strategically about what you want to post and not so much about which site that’s going to happen on.

Successful Social Media, Cidnee Stephen, Strategies for Success

How can you do this?

Chris Brogan and Julien Smith, authors of the New York Times bestseller Trust Agents, launched their new book in 2012 called “The Impact Equation.”  They talk about the concept of pretending you own a TV Channel.  To build your strategy for social media, they suggest you think about what types of programs you would air on your TV Channel.  Let’s face it, they can’t all be the same or no one would watch, but if you have an overall theme, like “Golf” because you are appealing to golfers or the Oprah Winfrey Network because you are appealing to women, you can certainly think of all kinds of shows that might be interesting.

Maybe one program (or series of posts or categories) is “interesting people or clients”. Another might be a “How To” show. Yet another might be a Talk Show that shares conflicting opinions on a specific topic. How about the Daily or Weekly News?

The premise here is that if you focus on your passion and EVERYTHING you can bring to the table to share that passion, the followers and customers will follow. Remember people are smarter and savvier shoppers. They will buy from you because they like and trust what you are standing for and not because what you’re offering is the cheapest.

So find that voice, get excited about it and get it out there and share it. People are dying to tune in!

What type of TV channel would you launch?

 

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Marketing Strategy, Social Media
Tags : Chris Brogan, cidnee stephen, Facebook, Google Plus, Julien Smith, LinkedIn, Pinterest, Social Media, Social Media & Online Marketing, strategies for success, The Impact Equation, Twitter

2 Easy Steps to a Visual Content Strategy

By Randy Vaughn · Comments (0)
Wednesday, January 9th, 2013

Duct Tape Marketing Consultant: Visual Content Strategy

“A picture is worth a thousand words.”  This 100-year old truism remains as pivotal in modern marketing strategy as it does with billboards, printed ads and pictures on the sides of buses.

In today’s social media madness, businesses who understand the importance of integrated visual content will play well in the customer arena dominated by images.  Here is a 2-step approach to using visual content in your social media strategy:

CAPTURE & STORE

  • Snap Away – with the capabilities of smartphones, not to mention the availability of high quality digital cameras, you should never be caught without a lens.  Capture the candid moments as well as well-positioned posed shots.  Get plenty of wide shots with minimal background (you’ll want these so you can put text around the image), a good number of striking head shots (you’ll grab my attention better with a single subject rather than a large group photo – unless the group is doing something memorable), and lots of shots of inanimate representations of your brand (some of your products, but also of your workplace surroundings so customers can have a feel what it will be like to step inside your shop).
  • Online Storage – uploading bulk photos to social sites makes perfect sense (i.e., a customer appreciation day, a product release, promotional events, etc.  There are many photo sharing sites like Photobucket, SmugMug, Dropbox, and Flickr (here’s a good article comparing the best ways to store your photos online).  When possible, tag or categorize the photos so you can find individual shots 6 months later when you need that “perfect” picture.
  • Stock Up on Stock Photos – while not as authentic to your brand, there are times when stock photos make sense (and plenty of times when they should be avoided!)  My favorite sites for inexpensive royalty-free images are iStockphoto and Stockfresh.  You can find great quality free images at stock.xchng, in the Creative Commons area of Flickr and at Photopin.

SHARE & REPURPOSE

  • Frame It – not literally, but digitally.  I like to frame out most of my website images with a template created in Photoshop.  This way, all of my images will have a consistent look to them that I hope my audience will come to expect.  You can use editing software to crop it to the right size and add any special effects you would like.  Sometimes a rather dull image can pop off the page by giving it a sepia tone or blurring out some of the background.  Instagram has so raised the bar with photo effects that many other smartphone apps have sprung onto the scene to allow images to be enhanced.  Have some fun, be creative, but avoid overusing cheesy effects.
  • Post It – in addition to uploading bulk images on the photo sharing sites, I also post the best single images on web pages or blog posts.  Rarely do I include an article on my site where there’s not an accompanying image (this is primarily because I have my Pinterest strategy in mind.  Not on Pinterest?  Read “A Pinterest Strategy without Pinboards“).
  • Facebook It – because I like to manually share my articles on Facebook (in lieu of them being automatically linked or fed from a third-party site), I always use the same photo in my blog post and share that photo on Facebook with a link back to the article.  If I were to just include a link to the article, Facebook would generate a tiny thumbnail image.  I want a larger image, so I work with a visual content strategy in mind.  I post photos with article links in the description.  Facebook audiences tend to overwhelmingly prefer images to text or links, so that’s why I do it this way.
  • Tweet It – I don’t often tweet images about blog posts.  Because it shows as a link, I don’t want my followers to confuse the image link with the article link.  But this is a great time to offer Twitter followers a visual peek into your workplace.  Have some fun and showcase your personality with Twitter pics.  Capture visual evidence ensuring that your potential customers’ experience in your shop will be something worth talking about.
  • Instagram It – having a strong photo library will allow you to readily share a stream of high quality visual content for Instagram followers who want to see the “behind-the-scenes” or flip through a social “scrapbook” of what is going on with your customers.  Instagramming your company’s participation at charity 5K is not about business, but it says a lot about your brand.  Just like many of these sites, space out your posts so that your followers receive a consistent feed throughout the day/week/month rather than a barrage of 25 photos posts all at one time.  That’s annoying on a mobile device.
  • Pin It – I prefer Pinterest to Instagram simply because of the back link I get from every image I pin.  This is why I create strong images on my website and blog – because I know I want to pin them on any of my various boards.  Whether my images are repinned elsewhere or a follower clicks through to my blog, I get a win.  I use images on Pinterest as lead generation magnets.  One day I will even create my own illustrated graphics for my website because I am addicted to pinning these large infographics like this one about visual content!

I loved what John Jantsch recently wrote on his Duct Tape Marketing blog, “it is far easier to look at a thousand pictures than to consume a thousand words.”  A contemporary twist on this adage reflects the pace of our culture and our attraction to visual content.

 

Randy Vaughn

About Randy Vaughn

Randy Vaughn is currently Dallas-Fort Worth's only Certified Duct Tape Marketing Consultant. Living in Fort Worth, Randy loves to help Christian business owners grow their business and stop wasting money! Randy and his wife, Kelly, have 4 children. The most unique thing about Randy is that he also spent 10 years as a missionary in French-speaking West Africa. Randy is also an identical twin and works alongside his brother, Donny, in their creative marketing agency (see WEB below) - also, Randy offers consulting with private schools (preK-12) - connect with Your School Marketing on Twitter @schoolmktg

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Categories : Social Media
Tags : content, Duct Tape Marekting, Facebook, Flickr, Instagram, john jantsch, Pinterest, Randy Vaughn, Twitter, visual

My Mom Is Twitter Offline

By Cidnee · Comments (0)
Thursday, December 20th, 2012

IHow to Use Twitterf you are still trying to wrap your head around Twitter, maybe the following will help.

I often say that if you want to understand Twitter think about that person in your life that is the communicator extraordinaire. For me that’s my Mom….she tweets she just doesn’t do it on a computer.

For a start, my Mom has taken on the role of communicator in our family for at least as long as I have been alive. Guaranteed, a week doesn’t go by where she hasn’t made contact with everyone in her inner circle – not just her children, but closest friends and relatives. (My father often wishes he had shares in their phone company). It would be a terrible mistake to not answer those calls. She would take it personally and then there is the guilt.

On Twitter – it’s also a good idea to communicate with those relevant in your life. It’s not as much about the # of followers as it is the quality of those followers. They should enjoy what you’re sharing and respond, but you don’t need to bring on the guilt – leave that to your mother.

My Mom shares often. When I say at LEAST once a week, the norm is often 2 -3 times a week. What does she share? She gives me updates on everyone in her circle, what they are up to and if she feels I don’t know this person, rather than omit the update, she simply goes into “history-mode.” With many of these individuals being over the age of 75 – the “background” can sometimes take a while.

Mom would be great on Twitter because it’s great to be posting what you deem to be valuable information at least 2 – 3 times a week (2 -3 times a day is even acceptable). It’s also great to share some of that background information from time to time.

Here’s something else important. For my Mom to be telling me all these updates, she has to GET these updates from her circle of contacts. The same goes on Twitter. It’s as much about listening (sometimes more so) as it is about posting.

In a nutshell, just like Twitter, Mom “follows” all the pertinent people in her life, so she can keep her “followers” up to date with the most valuable information.

Now I have a confession. Sorry Mom, but there are times when I’m not really interested in a certain update or history lesson. So I zone out for certain parts of the conversation and then zone back in when I’m interested. I can do the same thing on Twitter, by setting up my “listening post” to only notify me of topics I’m interested in.

So you see, Twitter has really existed in your world for a long, long time, just not necessarily in an online format. Maybe like me you can learn more about how to use it from your Mother than a 20 year old computer whiz!

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Blogging, Lead Generation, Social Media
Tags : cidnee stephen, duct tape marketing, followers, news, newsletters, referral, Social Media, strategies for success, tweet, Twitter, up to date

How a Twitter Hashtag Blunder Can Quickly Damage Your Brand

By Nicole Croizier · Comments (0)
Wednesday, July 25th, 2012

On Twitter, hashtags (those little # signs you put in front of a keyword to track and participate in trending topics), can be a great way to capitalize on the popularity of a current topic to benefit your own brand.

However, it is absolutely essential that you do some quick research to see why a certain hashtag is trending. All this takes is a quick click on the hashtag to view the current Twitter posts, or a search on Google.

One clothing store today realized just how much damage you can do to your brand if you skip this important step.

We’ve all heard about the recent tragedy in Aurora, Colorado (and our hearts here at Corner Your Market go out to all of those affected by this horrific event). Unfortunately, the PR rep at one company apparently didn’t hear about it. This company sells a dress with the brand name “Aurora”. The company’s PR rep saw that #Aurora was trending on Twitter, and responded with this timely tweet:

@celebboutique: #Aurora is trending, clearly about our Kim K inspired #Aurora dress ;)

The blunder in itself is bad enough, but unfortunately a couple of elements in the tweet made a bad situation worse, and resulted in many on Twitter drawing the conclusion that the reference was intentional. These elements were 1. the use of the word, “clearly” and, 2. the “wink” at the end of the tweet.

As can happen on Twitter, those who were offended ended up re-tweeting, not only bashing the brand, but calling for the writer of the tweet to be fired:

So how did Celeb Boutique handle this PR nightmare?

They took some quick steps to post a message on Twitter, and also an apology on the home page of their website:

Source: http://celebboutique.com/ 

Timely damage control is essential following social media blunder.

In response to the blunder, Celeb Boutique appeared to act quickly and took the right proactive steps both on Twitter and on their website homepage.More importantly, they took responsibility and did not try to excuse or sweep the incident under the rug.

As a result, they may be able to salvage some public goodwill – an opportunity that likely would not have been possible had their response not been as timely or sincere. In fact, a poll on the Huffington Post website today reveals that the public may be giving Celeb Boutique the benefit of the doubt:

Source: http://www.huffingtonpost.com/2012/07/20/celebboutique-tweet-colorado-batman-shooting_n_1690308.html

How could this mistake have happened?

Very easily, as any busy marketer or really anyone knows. You get busy, things get to be routine, time is of the essence – you take one shortcut – and that’s it. And likely you’ve made blunders before, but as you can now clearly see, while many blunders might fly under the radar – some can be so monumental as to irreparably damage your brand.

The lesson learned? NEVER, EVER reference a hashtag before doing a couple seconds of research to see what it’s all about. And if you do make a mistake, own up to it, be sincere and take timely action.

Nicole Croizier

About Nicole Croizier

Nicole Croizier is a Vancouver, BC-based marketing consultant and founder of small business marketing firm Corner Your Market. A graduate of Simon Fraser University’s Communication program, Nicole believes in staying on top of the new rules of marketing, and holds an eMarketing certificate and is currently completing programs in social media and web analytics at the University of British Columbia. Nicole left the corporate marketing world after 12 years to found her marketing firm in 2010, and then joined forces with the leading small business brand Duct Tape Marketing as an Authorized Consultant in 2012. Corner Your Market is a full-service small business marketing consulting firm focused on helping small business owners install proven and practical marketing systems. We move beyond the marketing plan to help small businesses plan, build, activate and sustain their marketing - and consider every way their customers buy. For more information, visit http://corneryourmarket.ca.

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Categories : Public Relations, Social Media
Tags : PR, Public Relations, Social Media, Twitter

Getting It Done

By Cidnee · Comments (0)
Wednesday, June 20th, 2012

I was having lunch with a peer the other day and we were talking about how incredibly different today’s marketing tactics are from even 5 years ago. Quite frankly all these new shiny objects seem to be overwhelming small businesses instead of helping them grow their client base. This isn’t because they are in ineffective, but because there are so many, and business owners are unclear as to what the heck they are supposed to be doing with them. Here’s what I hear a lot lately. Do any of these sound familiar to you?

  • Do I need a Google+ Business page now? I don’t even know what Google+ is.
  • I’m on Facebook and posting regularly but not seeing any results.
  • I hate my website! Should changing it be my main focus?
  • I am 10 pages away from the first page of Google – I need to fix this now!
  • Direct Mail is dead.
  • I will NEVER Twitter.
  • I’m on LinkedIn but I really don’t want to connect with ½ those people approaching me!
  • I’ve tried EVERYTHING and NOTHING works!

It’s sad. There have never been more affordable and effective marketing tools at the fingertips of small businesses, and yet here we are – overworked, overwhelmed and feeling completely FRUSTRATED!

You know I’m going to tell you to start with strategy. Strategy always pays off. You know I’m going to also tell you to get your branding and content strong and consistent so you are effective in converting leads. ONCE you have done this and are READY for TACTICS then…..

Take a deep breath, relax and regroup. There is a great analogy you may have heard. “How do you eat an elephant (or for you vegetarians, think an entire vegetable patch)?” The Answer – “One Bite At A Time.” It’s time to stop trying to eat the elephant for tonight’s dinner and determine what bite you want to take first.

In other words you want to avoid being the Jack of all Marketing tactics, the master of none. You don’t need to master them all to be successful. Pick 1 – 3 you want to master this year – that’s it!

So where do you start?

Start with one(s) that you enjoy

 and

one(s) that provides you a big bang for your buck (and your time)

You might be thinking okay I know what I enjoy, but how the HECK do I know if it’s going to pay off?

Ask yourself this:

  • Do I feel I have control over the results (in other words, where I do it, how much I do, when I do it, etc.)?
  • Can I afford to do it consistently both in time & money – day or week in & day or week out?
  • Do I know other business owners similar to me who have had results doing this activity that I can glean advice from or pay to help me?

If you can answer yes to these 3 questions…you are on the right track to finding a high pay off activity. Start there, stick with it and let the other shiny objects sit in your toy box for now!

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Blogging, Marketing Strategy, Social Media
Tags : cidnee stephen, content marketing, duct tape marketing, Facebook, Google+, LinkedIn, Marketing, marketing strategy, Search Engine Optimization, Social Media, strategies for success, Twitter

It’s Summertime: Who’s In Charge of Your Social Media?

By Randy Vaughn · Comments (0)
Wednesday, June 13th, 2012

It's Summertime - Who's In Charge of Your Social Media?

It’s summertime!  So how does your social media presence thrive during these few months when there are so many people in your office on vacation?  Perhaps as the business owner, you imagine working shorter work weeks to enjoy more 3-day weekends with the family at the lake, beach or on the golf course.  Or you’re planning that family vacation and your spouse has threatened you with your life if don’t learn to put down the iPad during your day at Disney.  While every business owner needs refreshment and renewal, don’t let your absence have a negative impact on your social media presence.  Just because you are not there, doesn’t mean that prospective customers have stopped looking.

First of all, what should you post about during the summer months?  In an article geared specifically to private schools and their social media presence during their summer recess, I share “11 Things To Post on Facebook During the Dog Days of Summer.“  When your mind is in summertime mode and perhaps you’re having trouble figuring out what kinds of things to post, consider some of the following ideas:

WHAT TO POST

  • Vacation Images – have employees on vacation snap a photo of themselves sporting some company SWAG.  One of the most creative advertising agencies in Fort Worth encourages their employees hold up a “B” (first name of their agency name) in a picture that is posted on their Facebook page.
  • Stories – the summer months may be a good time to introduce some unique stories about your customers or employees.  Highlight what they do to serve the community or make the world a better place.  Personalizing your people is a win-win for everyone involved.
  • Past Reviews – did customers post reviews about your work sometime in the past 6 months?  Create a blog post with those reviews so that people can see them on your website (they are likely not visiting the review site).  Or better, make a new blog post for each review and give yourself additional postings already in the hopper.
  • Recycled Content – in a busy world where some great content may be missed by some (or simply forgotten), it’s OK to post a blog series “from the archives” or to retweet some old tweets.  If you have timeless content (meaning everything that is educational or informational and not date-sensitive promotional), you have every right to share it again.

SUB IT OUT (without costing you a dime!)

One of the keys to maintaining a strong social media presence during any absence or busy schedule is to use any of the variety of social media scheduling techniques.   Some of the more popular tools I use:

  • HootSuite – my personal favorite for scheduling tweets.  I know the Twitterverse can get all up in arms if you talk about scheduling tweets in lieu of engaging real-time, but there are times when it simply isn’t practical to be on 24-7 (especially if you are on vacation).  I retweet posts that are timeless and typically very informative or educational because people are hungry for articles that help them do things better.  On one of my Twitter accounts, I have already scheduled posts that will go out while I’m on vacation.  That’s a nice feeling.
  • Tweet Old Posts (WP Plugin) – a cool WordPress tool that automatically tweets out your blog posts from as far back as you want (I typically set mine to no more than a year old).  You can eliminate categories of your posts, such as “Holiday”, so that your followers don’t get Christmas sale promotions in July (you have to ensure your blog posts are categorized correctly).  You can insert hashtags that will go out with these tweets and you can tell it the interval of time between tweets (i.e., one old post tweet per day).  It takes some time to get the settings right, but I love the constant flow of blog content that is consistently being shared with my Twitter followers – because I even forget those great posts I wrote 9 months ago!
  • Facebook Scheduling – Facebook has recently made it possible for FB Page admins to schedule their Facebook posts right up to the minute of the day.  Still new, I’m hearing nothing but good things from clients who are enjoy not having to use a 3rd-party app to do this.

Like I mentioned before, I embrace the social media world that hates robo-postings and impersonal social profiles.  I encourage clients to engage and reach out regularly alongside a flow of instructional content.   But scheduling educational and informative content has its place and can maintain that stream of high-value content even when you are disengaged for a week (or two!)

Randy Vaughn

About Randy Vaughn

Randy Vaughn is currently Dallas-Fort Worth's only Certified Duct Tape Marketing Consultant. Living in Fort Worth, Randy loves to help Christian business owners grow their business and stop wasting money! Randy and his wife, Kelly, have 4 children. The most unique thing about Randy is that he also spent 10 years as a missionary in French-speaking West Africa. Randy is also an identical twin and works alongside his brother, Donny, in their creative marketing agency (see WEB below) - also, Randy offers consulting with private schools (preK-12) - connect with Your School Marketing on Twitter @schoolmktg

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Tags : Facebook, marketing twins, private schools, Randy Vaughn, Social Media, Twitter, wordpress

Are You a Marketing Control Freak?

By Cidnee · Comments (0)
Wednesday, April 4th, 2012

Which activities do you find you focus on the most?

Column A                                                

  • Direct Mail
  • Email
  • Advertising (online & off)
  • Tradeshows
  • Networking
  • Telemarketing

Column B

  • Facebook
  • Blogging
  • Search Engine Optimization
  • Linked In
  • Twitter
  • Constant updates to your website

If you chose Column A, congratulations you are a control freak. You might be exhausted and stretched monetarily, but at least you know that if you ramp up these activities you can usually see immediate results. If you chose Column B, congratulations you are king or queen of inbound marketing – efficient with your time and money, but if you are trying to get sales tomorrow, you might be finding yourself at a loss of what you can do.

With the newest statistics from Universal McCann showing that over 90% of people are now searching online for products or services, it’s impossible to ignore the power and allure of Column B (Inbound Marketing). But be careful about putting all your proverbial “eggs in one basket” just yet. The problem with focusing all your energy into Inbound Marketing is the lack of control. It takes time and commitment before these activities see results, and every time you introduce a new product or service or enter a new marketplace, you will again experience a lag time. It’s also harder to predict results.

Now before you outbound marketers rejoice (Column A’s) – being a complete control freak has its own downsides. While these activities if measured, revised, and re-implemented, can provide more predictable results and help when you are new to a market or launching a new product or service, you can’t ignore the buying patterns of 90% of the population. Inbound marketing is much more affordable and over time, is usually much more effective.

So where is the answer? It’s in balance of course. Don’t throw away all of what are commonly termed traditional forms of marketing (Column A’s) for Inbound Marketing Techniques (Column B) – make sure you have a nice amount of both and you will start to level out those peaks and valleys in your sales cycle.

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Advertising, Blogging, Lead Generation, Marketing Strategy, Social Media
Tags : cidnee stephen, Facebook, inbound marketing, LinkedIn, networking, seo, Social Media, tradeshows, Twitter, web presence

3 Ways to Fail at Your Next Event

By Randy Vaughn · Comments (0)
Friday, March 30th, 2012

John Wooden - by Dan MacMedan, USA TODAY

One of my favorite parts of college basketball’s shining moment known as “March Madness” is watching legendary coaches go head-to-head, night-after-night. Over the years, it’s been fun to watch Coaches (K)rzyzewski, Pitino, Valvano, Izzo, Sutton, Tubby, Calhoun, Smith, and even Coach Knight (who can’t help but be entertained by chairs flying across the court?)

However, even though I was just a boy when he coached his tenth national championship, Coach John Wooden probably ranks highest on most lists for most respected NCAA coach (in any sport).

One quotation often attributed to Coach Wooden is “failing to prepare is preparing to fail.”

While your next tradeshow or workshop may not be as exciting as going to the men’s Final Four tournament in New Orleans this year, consider claiming this challenge from Coach Wooden as you examine your event calendar for 2012.   A great coach is not just concerned with the 40 minutes from tipoff to buzzer.  The coach prepares the team well in advance of gametime.  Then the coach directs the team on the court under the lights.  And a great coach always helps the team analyze and advance the gametime experience to prepare for the next matchup.

With several clients recently, we explored their social media strategy in light of this reality.  You need to think about your event marketing plan in terms of pre-game, gametime and post-game.  Failing to prepare is a certain strategy for failure.

PRE-GAME

  • Discover the keynote speaker’s Twitter handle and start following what he or she is talking about. Retweeting their tweets (especially if they reference their upcoming speaking engagement at the tradeshow you will be attending) shows you are a real player in the social networking surrounding that event.  Don’t do it to expect applause.  Seek authentic connection in your pre-networking.
  • Look at the conference website and connect with different workshop presenters on Twitter, Linkedin or Google +.  Join common interest groups, hangouts or chats and pose questions that are likely of interest to other attendees.
  • Use the show’s official #hashtag and set up a search stream to connect with others who are interested in that same event.  Connect with new faces you will actually get to see face-to-face at the show.  Nurture your social relationships in advance of meeting at your booth (this is a lot better way to drive traffic to your booth than self-promoting your booth number to a bunch of strangers with a generic “stop by and visit” message).  Don’t forget that not all hashtag users will attend, so connecting pre-game to other members of that stream is an easy way to strengthen your social network regardless if you actually meet them in person.   Pick up some new people to follow.  Adding high-value content to your social conversation will allow you to pick up some new followers as well — all before the show!

GAMETIME

  • Tweet, post, or update your status as often as possible during the event (if you have a mobile device with decent coverage).  People need to know you are there.  Tell them what workshop you will be attending.  Coordinate a tweetup, or invite a specific target market to meet you for coffee after dinner.
  • After each class, session, or breakout group, tweet a takeaway.  Certainly consider a nightly recap.  Even those who didn’t attend will value what you are offering them.  Tell them what they are missing!
  • Snap pics of your location, your booth, yourself with other attendees and of interesting signs, advertisements or quirky things you see.  These make for highly shareable content and make you fun to follow!
  • Publish new blog content each day of the event (perhaps posts pre-written and scheduled, or your “best of yesterday” notes about the previous day’s activities) – this is a great content to publish to your social networks.  People will say, “Wow, when do you have time to write all this?”  You’ll immediately seem like a social media superstar!  If your booth uses QR codes or custom URLs, you can post a sign up that says, “Find Out Our 3 Favorite People We Met Yesterday” or “3 Ways Yesterday’s Workshop Could Have Been Better”- it’ll generate intrigue not only for that day’s post, but it’ll keep ‘em coming back to your booth each day to see what interesting or provocative content you have to share.

POST-GAME

  • Combining some handwritten notes with some targeted messages on social networks give you ample ways to express your appreciation to a particular workshop presenter or significant connection you established.  Hopefully you’ve already become acquainted (in the pre-game) and are in the habit of re-tweeting their social content.  Continue that tradition and it may not be long before they reciprocate with a RT of your posts.
  • If you have already been tweeting your daily takeaways, then you already have the core of your post-workshop blog post, “My 5 Most Significant Takeways from This Year’s Conference.”  Even tweeting out those relevant takeaways a week later still makes sense – and allows you to maintain your role as social media “extraordinaire” to those who have long forgotten where they put their notes from that event.
  • Send out a complimentary whitepaper to people who stopped by your booth and gave you their business card.  When you exchange cards, give them a choice of 3 of your most popular e-books or articles and write their preference on their back of their card.  (This sets you apart as unique, because most people don’t do anything with dozens of cards they collect.  It also gives you the urgency to actually create such incredible, high-value content).  Tweet, email or message them a link to that resource that is on your website.  Don’t just link them to the PDF, but rather to a dedicated page on your site where they can download the PDF for free (perhaps without having to give out their email address again).  Tracking their visits to this page gives you specific data on measuring your tactics and the value of your content.
  • Start researching the hashtag for your next event or ask in your networks who’s attending the conference you will attend next.  If there’s not one, create one!
  • Repeat PRE-GAME until this becomes a systematic approach to social networking in your tradeshows, workshops and conferences.

As Coach Wooden often said, “Failing to prepare is preparing to fail.”

For your next event, prepare your game in advance, showcase your preparation during the game, and maximize what you learned so that you’re improving every game!

 

Randy Vaughn

About Randy Vaughn

Randy Vaughn is currently Dallas-Fort Worth's only Certified Duct Tape Marketing Consultant. Living in Fort Worth, Randy loves to help Christian business owners grow their business and stop wasting money! Randy and his wife, Kelly, have 4 children. The most unique thing about Randy is that he also spent 10 years as a missionary in French-speaking West Africa. Randy is also an identical twin and works alongside his brother, Donny, in their creative marketing agency (see WEB below) - also, Randy offers consulting with private schools (preK-12) - connect with Your School Marketing on Twitter @schoolmktg

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Categories : Lead Generation, Social Media
Tags : conference, Facebook, Google+, LinkedIn, Social Media, Speaker, tradeshow, Twitter, workshop

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