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Archive for web presence

Your Total Online Presence Affirms Your Credibility

By Kelly Weppler · Comments (0)
Wednesday, March 20th, 2013

You don’t just need an online presence. You need a quality total online presence. That’s true even if your business is strictly word-of-mouth.

total online presence

Does your total online presence make the phone ring?

Think about it. When someone gives you a referral or hands you a business card, what’s the first thing you do? If you’re like me, you go online before you make the call. I want to find out whether the company’s total online presence lives up to the expectations my colleague has created.

Does that company have good reviews on Yelp or LinkedIn? Does its website communicate the same warm, fuzzy feelings my friend has communicated about the firm’s business operations?  Will a visit to the website be more likely to encourage or discourage a potential client from contacting you?

That online check is akin to what my friend calls her “management 101 check.” When she goes to a business location, the first thing she does is check the restroom. The attention to detail in the restroom speaks volumes about the attention to detail in the rest of the business.

Don’t be left out. The hard facts are that 97 percent of consumers now go online when researching products or services in their local area, according to BIA/Kelsey’s  User View Wave VII, an ongoing consumer tracking study conducted with research partner ConStat.

You have to think of your online presence as a credibility platform.

So if you’re concerned about credibility (and you should be; credibility is the key to business success), here are five questions you can use for a self-audit. They will help you determine whether what you’re communicating online is useful to your target audience.

  1. Is what you do clear and easy to understand? Keep your language simple, and be diligent about translating industry jargon into layman’s terms.
  2. Does your website describe the kind of problems you solve? People need to know what you can do for them and why they might want to call you. Make it fast and easy to figure out, or they’ll go elsewhere.
  3. Is your site visually stimulating—or does it consist of long stretches of text? Provide some compelling eye candy to entice people, so they will stay on your site and look around.
  4. Are your location and contact information easy to find? You want people to contact you so make it easy for them. If you only provide limited access, such as an email address, that might suggest you’re aloof and unreachable.
  5. Have you made any changes or updates to your website in the past 30 days? If not—and if it’s clearly been years since you changed anything—it’s past time to start thinking about updating your online presence.

Of course, these five questions don’t equal a comprehensive audit. If that’s what you’re looking for, fill out our complimentary marketing audit form, and we’ll provide you with quality feedback.

 

Kelly Weppler

About Kelly Weppler

Kelly Weppler is a Master Duct Tape Marketing Consultant located in Southern California. She works with small businesses to take the Mystery Out of Marketing. She focuses on building marketing routines--routine and consistency build momentum and business growth.

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Categories : Lead Conversion
Tags : credibility, total online presence, web presence

Are You Guilty Of One-Dimensional Marketing?

By Cidnee · Comments (0)
Monday, April 9th, 2012

Here’s a bold statement.  There is no such thing as a bad marketing tool, just bad planning.    You can choose skywriting, bus benches,  TV or the web and it CAN work, if you know the buying patterns of your ideal client and you don’t fall victim to what I call one-dimensional marketing.

Whenever we start working with clients on building a small business marketing system, we go through a period of discovery.  During this phase, one question we like to ask is what the client has done to date in the way of marketing.  A common answer goes something like this, “well we tried sending out postcards and that didn’t work.  Then we got talked into radio and that didn’t work, then we tried a trade show and that really didn’t work either.”

So if all marketing tools can work, how can this be?  Far too often people treat their marketing like a one hit wonder.  Someone tells them a certain marketing initiative was highly effective for them and off they go to try the marketing idea of the week.   But alas, they don’t get the same result.  This is because they are practicing one-dimensional marketing.

By one-dimensional marketing, what I mean is that people often assume that ONE marketing activity will yield results, and of course this is simply not the case.  Now you might be thinking, but I did the SAME marketing activity over and over again and still didn’t get a great result.  While you are at least on the right path,  your marketing is still only one dimensional.

The reason these activities don’t work to plan has to do with the number of times your target audience needs to be exposed to your message and the credibility your message has with them.  In today’s age, consumers need to be exposed to your message 7 – 9 times before they will buy from you.  This can be fast tracked if the source of your message is considered highly credible by your customer.

In order to be highly effective then,  your marketing should:

1. Incorporate a 2 step advertising campaign

2. Include multiple marketing tools

3. Be consistent

2 Step Advertising Campaign

If your business is a low cost item and transactional in nature then you may be able to skip this step.   But if you are promoting a service or high ticket item, this can be a much more effective way to generate qualified leads.

In a 2 Step Advertising Campaign your initial marketing promotes a free report, trial offer or some other low risk offering.  Once a customer has shown interest in this offering and shares their contact information with you, you can continue to educate them on your products and services through a well though out follow up campaign.

Sadly far too many people spend money on advertising and promotions and have no follow up strategies to stay in touch with the qualified leads that come through the door.

Include Multiple Marketing Tools

There are so many cost effective ways to market your business that go far beyond traditional advertising methods.  Networking, for example is a form of promotion.  It is cost effective, but not necessarily time effective.  Other tools may be time effective, but cost more.  Small businesses always need to balance these two valuable resources to determine which promotional tools they should use.

Consider postcards with a free offer, a personalized letter, online advertising via association newsletters, bus stops.  The list really is endless.  These types of activities give you control over your marketing and can help smooth out peaks and valleys.

However, most people overlook very powerful tools such as building strong strategic alliances and referral strategies, writing and public speaking.  These tools add way more credibility to your company at very little cost.

By having multiple strategies your target audience could very well, receive your advertising material, be referred to you by a strategic alliance and also hear you speak.  Combined together this becomes a much more powerful marketing tool.

Be Consistent 

I often get asked how much money a company should spend on marketing.  My answer is always the same (and certainly not found in any marketing textbook).  It is the amount you can afford to right a cheque for every month without throwing up.   This way you will stay committed to your marketing endeavours.  Any large amounts that you can’t afford could end up depleting you before the multiple marketing effect has a chance to REALLY kick in.

You must stay consistent with your marketing and veer away for the marketing idea of the week!  Think of your system like a very large boulder that takes great effort to move, but once it is in motion, is a powerful force to reckon with!

 

 

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Lead Generation, Marketing Strategy, Social Media
Tags : advertising campaigns, awareness, business development strategy, cidnee stephen, content marketing, credibility, Marketing, marketing strategy, marketing tools, web presence

Are You a Marketing Control Freak?

By Cidnee · Comments (0)
Wednesday, April 4th, 2012

Which activities do you find you focus on the most?

Column A                                                

  • Direct Mail
  • Email
  • Advertising (online & off)
  • Tradeshows
  • Networking
  • Telemarketing

Column B

  • Facebook
  • Blogging
  • Search Engine Optimization
  • Linked In
  • Twitter
  • Constant updates to your website

If you chose Column A, congratulations you are a control freak. You might be exhausted and stretched monetarily, but at least you know that if you ramp up these activities you can usually see immediate results. If you chose Column B, congratulations you are king or queen of inbound marketing – efficient with your time and money, but if you are trying to get sales tomorrow, you might be finding yourself at a loss of what you can do.

With the newest statistics from Universal McCann showing that over 90% of people are now searching online for products or services, it’s impossible to ignore the power and allure of Column B (Inbound Marketing). But be careful about putting all your proverbial “eggs in one basket” just yet. The problem with focusing all your energy into Inbound Marketing is the lack of control. It takes time and commitment before these activities see results, and every time you introduce a new product or service or enter a new marketplace, you will again experience a lag time. It’s also harder to predict results.

Now before you outbound marketers rejoice (Column A’s) – being a complete control freak has its own downsides. While these activities if measured, revised, and re-implemented, can provide more predictable results and help when you are new to a market or launching a new product or service, you can’t ignore the buying patterns of 90% of the population. Inbound marketing is much more affordable and over time, is usually much more effective.

So where is the answer? It’s in balance of course. Don’t throw away all of what are commonly termed traditional forms of marketing (Column A’s) for Inbound Marketing Techniques (Column B) – make sure you have a nice amount of both and you will start to level out those peaks and valleys in your sales cycle.

Cidnee

About Cidnee Stephen

Cidnee is a sought after speaker and Duct Tape Marketing consultant on the elements of small business marketing. Popular topics include “Branding on a Budget ” and “7 Steps to Marketing Success”. She is also a regular columnist for magazines and corporate newsletters and launched her blog Cidnee.com in 2008. She publishes the popular biweekly marketing ezine, the Marketing Excel-erator and will be finishing her new book in 2011 "If You Aren't Getting the Business, You Don't Deserve It" MOST IMPORTANTLY - Cidnee is an avid skier, golfer, traveler, and her son David’s biggest fan.

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Categories : Advertising, Blogging, Lead Generation, Marketing Strategy, Social Media
Tags : cidnee stephen, Facebook, inbound marketing, LinkedIn, networking, seo, Social Media, tradeshows, Twitter, web presence

Tell Your Story—Get The Attention You Deserve

By Kelly Weppler · Comments (0)
Wednesday, March 21st, 2012

Even a short time ago, the “About Us” page on a web site wasn’t really that considered that significant or useful.  You typically talked about your training and how long you’ve been in business, and that was it.  In today’s high tech world, where gadgets bombard us with messages at every turn, not so fast.  You could be wasting one of the most valuable opportunities you have to connect.

Use storytelling to create a personal connection.

A Story Creates a Personal Connection.

Telling your story is what draws people in.  We care less about how long you’ve been doing what you do and much more about why you do what you.  After coming through a time of irrational exuberance, when we pulled out our wallets faster than they drew guns in the Old West, we’re not so quick to part with our hard-earned dollars anymore.  With fewer dollars to spend these days, we need to feel good about who we are spending our money with and take the time to get to know them.

It seems we want to do business with people, not companies, and we want to do business with real people—people we know, like, and trust.  And telling your story is a way for people to get know and like you.  The story about how and why you started your business helps to develop a personal connection where you give them someone and something to relate to.  People forget facts and figures shortly after they hear them, but telling your story provides them an opportunity to become more personally involved and it’s a way for you and your business to become memorable, so you can stand out from the competition.

A story to relate to and the face of a human is what helps to create that emotional connection.  It’s very common for business owners to fall in love with their product or service as they search the world over to find and create the best solution.  But what they forget is that the rest of us need to be romanced by that story too.  The story helps to create context and shows us how the product or service is even relevant.

Most of the messages thrown at us today come and go quickly because they just don’t resonate with us.  As a business owner, there’s an opportunity to create an emotional attachment to a brand because we talk more passionately about things we care about. We have little capacity anymore to remember much, but we can usually recall the highlights of a story—including the problem and the outcome.

Optimist, author and Ted Talks contributor, Simon Sinek teaches leaders and organizations how to motivate people.  As a former advertiser, Sinek argues that the problem with most advertising is that it’s uninspiring.  He suggests that people don’t buy what you do, they buy why you do it.  And his theory is that we want to do business with people who believe the same things we believe.  So, in a sense, we as consumers, are also trying to create some level of personalization.

For business owners, telling your story is what helps create that personal connection.  A story that’s authentic, open, and honest promotes good feelings and builds trust and loyalty.  And that’s just human nature.  If we’re given a choice, we’ll always spend our time hanging out with people we like, and if it’s convenient and practical, we’d also rather buy from people we like.   Revealing your story confirms you are human just like the rest of us and want the same kinds of things the rest of us want.

Many companies have extraordinary, and, in some cases, even gut-wrenching stories.  The ability to connect by way of a personal story is one of the best advantages that small businesses have over big businesses.  Your story can be an effective marketing tool because it allows you to do things that just aren’t possible with traditional marketing and advertising.  And more importantly, a story is something we can easily remember and repeat.  And that’s critical in today’s super social world where we like to share stories that inspire and draw us in.

Kelly Weppler

About Kelly Weppler

Kelly Weppler is a Master Duct Tape Marketing Consultant located in Southern California. She works with small businesses to take the Mystery Out of Marketing. She focuses on building marketing routines--routine and consistency build momentum and business growth.

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Categories : Social Media
Tags : trust, web presence

Forget B2B or B2C; Focus on O2O

By rosietaylor · Comments (3)
Friday, February 24th, 2012

Small business owners will often talk about their target market in terms of B2B or B2C.  For those weary of acronyms, this stands for Business to Business or Business to Consumer. In recent years the new kid on the block is O2O.  This stands for Online to Offline and it is mighty potent stuff to fuel your marketing.

The real mojo behind O2O is the concept of seeing your online activity as the hub of your marketing.  As John Jantsch explains, “The Web and digital interactivity now represent the center of the marketing universe.”  John predicted that“O2O will become strategy” and I agree that we’ll see more in 2012.  So now a small business owner needs more than a web brochure.  Small businesses need to create a robust hub of content and communication online and then create spokes that add up to a total web presence.  Each online outpost should be translating the experience to offline function facilitating sales and service.  The offline stage can be as simple as a phone consultation or face to face interaction.  This applies to retailers as much as service based professionals.

Even if a prospect starts off with an offline experience initially, they will likely turn to the web in some form to validate and investigate their first impression.  The online content needs to answer the question, “Can you solve my problem?”  If your website is lackluster and you have no outposts to support what makes you different, then the prospect is only clicks away from a competitor.

The concept of O2O is best demonstrated by the success of Groupon for local businesses. In TechCrunch a blog post, “The key to O2O is that it finds consumers online and brings them into real-world stores.  It is a combination of payment model and foot traffic generator for merchants (as well as a “discovery” mechanism for consumers) that creates offline purchases.”  Groupon can facilitate the O2O for local businesses in the social arena as the same article explains: “FedEx can’t deliver social experiences like restaurants, bars, Yoga, sailing, tennis lessons, or pole dancing, but Groupon does.”

This is bigger than traditional advertising because you can measure the online transactions and test different messages to improve your marketing as you go without the skewed results of a focus group or the wasteful spending of gambling with the “flavor of the week.”

At the core of O2O, it’s important to focus your strategy on a robust center of online presence that connects to equally value-packed outposts that help guide your client through an easy, hassle-free buying experience to the final offline interaction with your business.

rosietaylor

About Rosie Taylor

Rosie Taylor is a marketing consultant specializing in working with small businesses, and a digital public relations practitioner with extensive experience as a webmaster. She has highly developed technical skills and an education in graphic design combined with a passion is for writing and teaching. With this diversity of experience and education she can help clients create sound business decisions that are innovative. Her love for writing has become a very valuable asset for content marketing and she is fascinated by the magnitude of communication made possible by Internet Technology and Social Media. Rosie has professional speaking and training experience especially on topics of technology, marketing and social media. She holds a CIW designation (Certified Internet Webmaster) and recently received a Certificate in Journalism from the University of Massachusetts. Rosie has a Bachelor's Degree in Business & Information Systems where she focused on Marketing. In 2011, she completed training to become an Authorized Duct Tape Marketing Consultant. Personally speaking she is a tame adventurist. She will take risks to follow her dreams, but always remembers to wear a helmet and have a Plan B on hand. She met the love of her life who was in Australia at the time and now they are happily married in the US. But that's a story for another time...

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Categories : Marketing Strategy, Social Media
Tags : O2O, strategy, web presence

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